BEST WAY TO REACH ME IS THROUGH EMAIL sareen@prosoftgroup.com
Location: Raleigh, NC
Duration: 1 year
Rate: Depending upon experience
Client is seeking an Application Support Analyst to work as a member of the Implementation and Production Services Team. As a member of the Implementation and Production Services Team, you will work with business and systems teams to facilitate a smooth transition from Windows XP/Office 2003 to Windows 7/Office 2010 and from physical to virtual desktops. You will work directly with developers, systems engineers, end-users, and other support analysts to resolve transition issues with Fidelity business applications and off-the-shelf PC software.
Primary Responsibilities
• Troubleshoot and resolve business application compatibility issues with Windows 7 and Office 2010.
• Work with end-users and application developers to understand symptoms and identify root cause.
• Collaborate with Enterprise Infrastructure (EI) engineers and support analysts to resolve compatibility issues between business applications and off-the-shelf software.
• Report to program team on outstanding issues and remediation progress.
Education and Experience
• Bachelors degree preferred
• 2+ years of Windows application technical support experience
Skills and Knowledge
• Windows 7 and Office 2010 proficiency
• Windows application technical support experience
• Experience with desktop and mobile computing support
• Good interpersonal skills
Sareen Bhaskaran | Sr. Resource Manager | ProSoft Technology Group, Inc.
Emailsareen@prosoftgroup.com| Phone 630-689-2960 x 145| Fax 630.725.1900 | Toll free 630.725.1800
Alternate email id recruitersareen@gmail.com| YIM sareen_recruiter
2001 Butterfield Rd, Suite 305, Downers Grove, IL, 60515 | www.prosoftgroup.com
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