Hi
Greetings
Please let me know if anyone available for the below position.
Reply to bharath@wininfosys.com
Position: Websphere Admin/Support- Clustering
Location: Chicago, IL
Duration: long term
Required:
- 5-6 years of Websphere and MQ
- Working on Plan side. Not internal apps
- Clustering in service integration
- Clustering experience is the focus on this role
- Need experience with Websphere 7 or 8
- Long term position
Application Support Engineer responsible for providing high-quality technical support for the web based software programs. Strong technologist with good understanding of application development and server administration (preferably with strong expertise in J2EE deployments on IBM Websphere Application Server). Subject Matter Expert for client facing products. Provides technical expertise to customers by answering telephone calls while replying to support tickets in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction. Participates in weekly technical calls and workgroups. Troubleshoots issues by analyzing log files while conducting live Webex sessions. Liaison with Software Engineering teams. Takes full ownership on technical issues and drives them to complete resolution. Provides training to customers as required. Support Engineers may be required to be on-call on a rotating basis throughout the year.
To be successful in this role, candidate needs to:
• Have exceptional troubleshooting, analytical and customer-handling skills
• Show excellent communication skills (both verbal and written)
• Have great people skills and customer oriented attitude
• Have a track record of finding creative solutions to unique problems in challenging situations.
Required experience:
• A bachelor degree in computer science/engineering or equivalent work experience
• Administration/support experience in IBM WebSphere Application Server and WebSphere MQ
• Installation, configuration and troubleshooting of J2EE applications (preferably on IBM Webshpere Application Server)
• Strong support and administration experience in distributed enterprise software solutions (good understanding of messaging systems, preferably IBM WebSphere MQ)
• Proficient in analyzing and clarifying customer queries though troubleshooting and researching existing knowledgebase articles/known issues
• Track record of customer facing roles with focus on providing level one support (preferably to off-site and remote customers)
• Good understanding of software lifecycle with focus on source control and configuration management.
Required Technical Expertise:
- 5 years Java / J2EE configuration and deployment management
- 3 years configuration management and deployments in Web Service oriented architecture
- 3 years administration and configuration in IBM WebSphere Application Server and WebSphere MQ
Desired Technical Expertise:
- 2 years DB2 / SQL
- 2 years build automation with Hudson, Cobertura, Ant (or similar)
- 2 years source control software (ClearCase or similar)
Plan Support on B2
Bharath
bharath@wininfosys.com | Ph: 847-621-7306*512 | Fax : 866 285 6985
WinInfosys
700 Nicholas Blvd, Suit 105 | Elk Grove Village. IL 60007 | www.Wininfosys.com
Yahoo IM: s.bharath11@yahoo.com | Gtalk: bharath4sales@gmail.com
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